We are excited to introduce the Town of Centreville Consumer Water Portal. The portal is easy-to-use and allows our customers to monitor their water consumption on-demand, 24/7, with intuitive charts and graphs. They will be able to find answers to questions about their water consumption without having to call or visit our customer service staff.
With the Consumer Water Portal our customers will be able to:
- View and manage water usage at any time, from anywhere, on any device with internet access.
- Set out-of-town alerts to monitor consumption and detect potential leaks.
- Monitor water consumption 24/7
- Create usage alerts to enable customers to conserve water
- Create water threshold alerts to set a water budget, help save water and eliminate bill surprises.
Below is the customer portal website, along with videos that will assist customers with instructions and information on how to register and use the portal.
- Consumer Portal: townofcentreville.my360-app.com
- How to register for the Consumer Portal https://neptunetg.wistia.com/medias/dloeyblb6f
- How to use the Consumer Water Portal https://neptunetg.wistia.com/medias/v8ys7iylct
The water billing schedule is as follows:
Bill Mailed period for due dates
December 30 Sept – Dec January 30
March 30 Dec – March April 30
June 30 March – June July 30
September 30 June – September October 30
FEES APPLIED TO UNPAID ACCOUNTS:
Late Fee Penalty: $30.00 added to unpaid balance the day after the DUE DATE.
Delinquent Fee Penalty: $100.00 added to unpaid balance 45 days after the BILL DATE.
Delinquent accounts are subject to disconnection and/or Queen Anne County Tax Sale.
Service Disconnect Fee: $50.00 added to account on the date service is scheduled for disconnection.
The total amount due, unpaid charges plus fees, must be paid in full before service will be reinstated.
Payment agreements are available. Contact Town staff by the DUE DATE, 410-758-1180 for details.